Important Notice re. School Closures after Spring Break:
First off, thanks for your support of our school through this important fundraiser. Hot Lunch is one of our most profitable fundraisers that helps support our teachers and children in their elementary education. That being said, this might be a time in your family's life that makes contributing to this fundraiser a financial challenge. We would like to provide some options to PAE parents in light of this, even though we still aren't sure how long we will be out of school.
[PAC will have to absorb all credit card fees that have already been processed. This will be approximately $600 in fees that will be deducted from our operating account. To help offset these fees, we prefer to issue credits rather than refunding orders; but we understand that is not an option for all families.]
Three options for parents who have ALREADY PAID for Round 3:
1) If you would like a full refund immediately: Please email peacearchhotlunch@gmail.com and state that you request a full refund for hot lunch. We will issue you a credit card refund. Know that refunds can take 2-10 business days through Bambora. Please make the subject of your email "REFUND" so we can expedite those ASAP. If you choose this option, your child's order will be deleted and if we return to school, your child will not have hot lunch on Fridays for the remainder of this school year.
2) To parents who plan to return to PAE in the fall and would like a full credit on their account: As previously stated, full credits can exist on your user account and the balances carry over year to year as long as you register on the website in the fall using the same USER PROFILE and EMAIL that you used this year. If you'd prefer this option, email peacearchhotlunch@gmail.com with the subject "CREDIT" and we will credit your account for the balance you have paid. If you choose this option, your order will be deleted and if we return to school, your child will not have hot lunch on Fridays for the remainder of this school year.
3) To parents who would like to hold out and wait until we have more specific information about returning to school – we appreciate your optimism! Your account will remain in a holding pattern for the time being. Your student's orders will remain in the system and not be deleted. We can issue you a credit or a refund at a later date.
To all parents who ordered but have not yet paid, PLEASE DON'T PAY!! We will delete your orders weekly as hot lunches are cancelled and email you if we go back to school to ask for payment at that time. If school is cancelled entirely, your order will be deleted and no balance will be owing.
Thanks for your understanding as we navigate this together!
Heartfelt thanks to our generous
